Application Support Engineer

  • Job Type: Permanent
  • Location: Dublin West
  • Category: Microsoft Technologies, .Net
  • Salary: Negotiable

The Company

An Irish Software Development company providing Software Solutions globally. Renowned for innovation and rapid expansion, they are currently building a partner network to distribute software into new international markets across the globe. Our client values their employees and strives to create an engaging and enjoyable working environment that promotes personal growth while working with a leading edge tool-set.

To Apply send your CV via the link or call Ryan 012449531 for more info.

 

Whats on offer:

  • Spacious modern office environment, large desks and ample whiteboard installations
  • Free car parking
  • Full canteen facilities
  • Encouragement, guidance and support to those that want to self-improve and up skill
  • An active Social Club

 

The Candidate:

  • The Helpdesk Support Technician should have all the following skills and experience:
  • Ideal opportunity for a junior developer to gain commercial experience and can be rewarded with career progression into full time development opportunities.
  • 3-5+ years commercial experience working within Application Support.
  • Working Knowledge of .Net development in C# & SQL – ESSENTIAL
  • Previous Helpdesk Support Experience
  • Fluent English both verbal & written
  • Excellent Communication, Literacy and Interpersonal Skills

 

Responsibilities:

  • Interact with customers via telephone, e-mail and the web, providing technical support and problem-solving abilities.
  • Provide resolution of Web help-desk customer service requests within a timely manner
  • Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly
  • Provide in depth Root Cause Analysis to the helpdesk manager for all issues resolved
  • Assist is evaluating new services, processes and technologies introduced at the helpdesk
  • Escalate unresolved issues to implementation team programmers or the Helpdesk Manager as necessary
  • Work with staff to promote, develop, and maintain strong customer service values.
  • Additional projects as required such as preparing system and user documentation testing

If you are interested in learning more about this role and happy to be represented by Solas IT please email me with your CV ryan.wannenburg@solasit.ie. Alternatively please call me on 00 353 12449531

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Ryan Wannenburg

Ryan Wannenburg

I was intrigued by the IT sector as technology is constantly emerging. I learned the ropes so to speak in IT recruitment with Greythorn for 3 years which helped develop a deep understanding of clients needs to secure the best available talent on the market. In 2010, I had an opportunity to join Solas IT Recruitment as a Principal Account Manager in Dublin. Working to my strengths to go above and beyond all expectations for clients and candidates alike, I actively keep myself knowledgeable about emerging and trending technologies especially with the presence of .Net in Ireland. In my spare time (the little I have with 2 young children ) I enjoy F1 and a good BBQ.

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