Support Technician – Level 2

  • Job Type: Permanent
  • Location: Dublin City Centre
  • Category: Project Manager, BA/PM Senior Appointments
  • Salary: €45000

Support Technician – Level 2

A global leader in their domain by setting the standards of excellence having experienced a growth phase and looking to expand the current team by adding a Level 2 Support Technician. You will be required to respond and resolve software incidents.

Day-to-Day Duties

  • Support PC and peripheral hardware: desktop, laptop, server, smart device.
  • Software application installation support.
  • Maintain and troubleshoot proprietary database (Quest)
  • Monitor Operations production environment: servers, network switches, network routers, daily backups, UPS systems. Communicate problems to Ops Support staff
  • Regional escalation point of contact for Global Service Desks to assist with computer applications, hardware, or network-related problems and/or questions.
  • Troubleshoot to determine whether problems are hardware, software, or network-related and attempt local resolution.
  • If unable to resolve technical problem, co-ordinate to see if system replacement is an option (in the form of Change Request); escalate if necessary; work as liaison point of contact between users and technical analysts in Operations Support and Service Delivery.
  • Provide adequate and timely problem resolution or escalation with the time frame defined by the Service Level Agreement (SLA).
  • Maintain understanding of applications and levels of user proficiency.
  • Audit all client desktop and laptop systems within region for standardisation
  • Audit all server systems within region for standardisation
  • On-call week-end support 6 – 7 times per year

Requirements

  • A computer science degree or in related field
  • OR experience as a technician in high-tech industry
  • OR equivalent combination of education and experience
  • Be in office according to local hybrid working guidelines
  • Travel to other offices when necessary
  • Strong technical troubleshooting skills, both with software applications and hardware equipment: servers, laptops, desktop
  • Ability to read, analyse, and interpret complex technical documents
  • Ability to lift and move computer and video hardware

If you are interested in learning more about this role and happy to be represented by Solas IT please email me with your CV ryan.wannenburg@solasit.ie. Alternatively please call me on 00 353 12449531

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Ryan Wannenburg

Ryan Wannenburg

I was intrigued by the IT sector as technology is constantly emerging. I learned the ropes so to speak in IT recruitment with Greythorn for 3 years which helped develop a deep understanding of clients needs to secure the best available talent on the market. In 2010, I had an opportunity to join Solas IT Recruitment as a Principal Account Manager in Dublin. Working to my strengths to go above and beyond all expectations for clients and candidates alike, I actively keep myself knowledgeable about emerging and trending technologies especially with the presence of .Net in Ireland. In my spare time (the little I have with 2 young children ) I enjoy F1 and a good BBQ.
01 244 9520