Software Support Engineer

  • Job Type: Permanent
  • Location: Dublin South
  • Category: Application Support, Infrastructure / Database
  • Salary: Negotiable

Software Support Engineer – Dublin

My Client is currently seeking a Software Support Engineer to join their growing start-up based in South Dublin. Successful candidates will act as a liaison between customers, developers and the support team making sure that knowledge is shared across all individuals involved.

 

Responsibilities of the Software Support Engineer role:

  • Act as a liaison between customers, Developers and the support team making sure that knowledge is shared across all individuals involved.
  • Analyze platform related incidents, research and provide solutions for our B2B customers
  • Troubleshoot complex problems in order to provide the best available solution or workaround within agreed service levels
  • Document solutions to known issues and product queries
  • Develop technical solutions and document in our internal knowledge base
  • Liaise with Development and Product teams in order to identify defects and missing product functionality prior to new releases
  • Document issues in a CRM system and defects in our engineering tracking tool
  • Collaborate with other employees by providing important customer feedback, process‐ improvement suggestions, new troubleshooting tips and other actions that involve improving our product
  • Monitor the dashboards and alerts raised for our cloud services
  • Review software and systems to identify potential or existing problems

 

Required Skills and Qualifications for the Software Support Engineer role:

  • Computer science degree preferable
  • General Programming Skills (C#/.Net knowledge), Microsoft Azure working experience very beneficial
  • Cloud working experience (services, networking).
  • Analyzing Information, Software Debugging, Software Documentation, Software Testing, Problem Solving, Teamwork, Software Development Fundamentals, Software Development Process.
  • Flexibility with working hours: This is a 24/7 support environment. This can be either remote working or on-call.

 

Preferred Qualities for the Software Engineer role:

  • Passionate about learning new concepts and technologies
  • Excellent problem solving & analytical ability
  • Strong team player and comfortable working on own initiative
  • Excellent communication and presentation skills to effectively explain a solution to a customer’s problems
  • Strong time management and multi-tasking capabilities

 

If you are interested in learning more about this role and happy to be represented by Solas IT please email me with your CV shane.carton@solasit.ie. Alternatively please call me on 00 353 1 5367384

Shane Carton

Shane Carton

Coming from a background in the Retail Industry where I was managing a number of outlets and staff I was told my personality and experience would really suit the Recruitment industry. I decided to give it a go and to be honest I have not looked back since. I feel it is so important from the first phone call to build trust and rapport with both candidates and clients alike , to really take time to understand a clients needs and a candidates career motivations and ambitions. In my spare time I run “a lot” Dublin 17 will be my 7 th marathon and 2hrs.50 is my best time I am the Forrest Gump of the office. I have 2 young kids which is the reason I started running in the first place…..

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