Service Desk Team Lead

  • Job Type: Contract
  • Location: Dublin City Centre
  • Category: Desktop Support, Infrastructure / Database
  • Salary: Negotiable

Service Desk Team Lead

 

My client is one of the leading providers of Financial Services in Ireland. They are currently on the lookout for a Service Desk Team Lead to join their team based in Dublin 2 on a 12-month Contract. The successful candidate will lead a team responsible for providing end user support to all staff including the Executive team. The role will include the management of incidents and service requests relating to hardware, telephones, networking, network accounts, permissions and applications. 

 

Key Duties & Responsibilities:

  • Managing the ticket management system and assessing tickets based on impact and severity and prioritising tickets as appropriate
  • Provide mentoring and support to other network team members and complete the day-to-day management responsibilities requisite with the role
  • Directing a team providing first/second line technical support in a Windows Active Directory environment and administering Windows user accounts
  • Directing a team providing user administration of all ICT managed applications
  • Managing Vendor relationships
  • Managing relationships with key business and technical representatives
  • Providing clear, concise reports on status of all calls to Head of ICT Infrastructure and other senior managers.
  • Escalating all issues through to resolution
  • Documentation of new and existing systems and processes

 

Knowledge, Education & Experience:

  • Relevant third level qualification or professional equivalent.
  • The successful candidate must 5-7 years’ experience within a similar complex environment and the mentioned technology domains
  • Microsoft Certified Solutions Expert (Preferable) >5 years relevant experience at MSCE level
  • Experience of ServiceNow (Certification desirable)
  • Expert knowledge of application transport and network infrastructure protocols.
  • Excellent analytical and problem-solving skills.
  • Ability to think through problems and visualize solutions.
  • Expert knowledge of application transport and network infrastructure protocols.
  • Strong Customer centric focus.
  • The ability to lead and manage the dynamic priorities of a team, to deadlines and on own initiative.
  • Excellent working knowledge Windows operating systems.
  • The ability to logically troubleshoot problems to a satisfactory resolution.
  • Provide mentoring and support to other network team members and complete the day to day management responsibilities requisite with the role

If you are interested in learning more about this role and happy to be represented by Solas IT please email me with your CV helen.gillbanks@solasit.ie. Alternatively please call me on 00 353 1 5367388

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Helen Gillbanks

Helen Gillbanks

Helen is currently working as a Recruitment Consultant on a work from home basis in Liverpool for Solas Consulting. Her role is to target specific markets which include .Net, C#, Microsoft Technologies, JAVA, Testing, QA, C++, Business Analysis and Project Management over local locations and 32 counties. Prior to Helen’s current position she worked in Dublin for Accenture as a Recruitment Analyst. She was involved in the end to end recruitment process which included sourcing candidates, telephone screening, arranging and conducting interviews through to issuing contracts, hiring and induction for .Net & Java candidates from Graduate to Manager level. In her spare time Helen enjoys going to the gym and socializing with friends.

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