Service Desk Analyst

  • Job Type: Permanent
  • Location: Dublin City Centre
  • Category: Support, Infrastructure / Database
  • Salary: €30000

As a Service Desk Engineer, you will provide first-line technical support, troubleshoot IT issues, and ensure smooth operations for end-users. This role requires strong technical skills, excellent communication, and a customer-focused approach.

Responsibilities:

  • Incident Management: Address and resolve service desk tickets, calls, and emails promptly.
  • Technical Support: Support and troubleshoot hardware, software, and network issues.
  • Customer Service: Provide exceptional service with clear, empathetic communication.
  • Documentation: Maintain accurate records and update technical guides.
  • Continuous Improvement: Stay current with tech trends and suggest service enhancements.

 

Qualifications:

  • Degree in IT or related field, or equivalent experience.
  • Proven experience in IT support.
  • Strong knowledge of Windows, Mac OS, and networking.
  • Familiarity with remote desktop tools and help desk software.
  • Excellent problem-solving and communication skills.
  • Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.

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Colleen Quigley

Colleen Quigley

Colleen brings a personable and extroverted approach to her role as an IT Recruitment Consultant which is complemented by her third level BSC Honours degree educational background. Colleen has a vast range of experience in her career to date, most notably within the hospitality, food & nutrition and particularly the recruitment industry, in which she has a number of years working in both Ireland and Perth Australia. Colleen is an extremely organised, competitive, individual with a passion for ensuring that each of her individual clients and candidate pre-requisites are dealt with in an efficient and satisfactory manner. Colleen likes to spend her spare time keeping fit and spending quality time with her family.
01 244 9520