Payment application support analyst – WFH

  • Job Type: Permanent
  • Location: Dublin City Centre
  • Category: .Net, Microsoft Technologies
  • Salary: €37500

Payment application support analyst – WFH

My client is seeking an Application Analyst who will be responsible for supporting applications built on .NET Systems using C#, .Net Framework, .Net Core. Your primary responsibility will be to provide payment gateway application and operation support to stakeholders. A commitment to excellent customer service in handling client application/technical queries, and the ability to diagnose, troubleshoot, escalate and /or resolve them.

 

Key Responsibilities:

  • Resolve payment gateway queries, client application issues, and live service issues by developing business understanding along with technical capability.
  • Complete customer support requests within agreed SLA and track time accurately on the support issues
  • Work with the team to enhance, improve, simplify, and automate support processes and procedures.
  • Monitor and review daily payment baches, status reports and act on the anomalies identified
  • Document processes, procedures, and product knowledgebase articles where applicable
  • Ensure the health of the live systems, monitor logs, and take appropriate actions
  • Communicate with internal and external stakeholders in an effective, tactical, and compassionate manner
  • Provide deployment support and testing as required
  • Analyse and present data reports for support queries in a meaningful way for easy customer understanding.

 

Requirements

  • Minimum of 2.5 Years of experience working in .Net Web/API application support or development
  • Experience in payment of financial system application support is preferable
  • Experience in Microsoft SQL Server (or similar RDBMS) with strong SQL skills
  • Experience in job scheduler and automation tools like Tidal/Visual Cron or similar
  • Experience in Agile environment with JIRA boards, Confluence pages, and scum process
  • Experience with PowerShell scripting and advanced Excel and VBA Skills
  • Advantage to have knowledge of C#. Net or similar and ability to understand the code and development process
  • Advantage to have programming skills and ability to develop support tools
  • Advantage to have exposure to AWS cloud environment, Splunk/ Elastic Search, Dashboards
  • Familiar with CI/CD (Jenkins & Octopus process, Git, Bitbucket, Octopus

If you are interested in learning more about this role and happy to be represented by Solas IT please email me with your CV colleen.quigley@solasit.ie. Alternatively please call me on 00 353 1 5367381

By submitting your CV here you are you are consenting to Solas IT processing your details in accordance with our Privacy Statement. We are committed to protecting and respecting your privacy. Read our Privacy Statement to understand how we will use your personal information.

Colleen Quigley

Colleen Quigley

Colleen brings a personable and extroverted approach to her role as an IT Recruitment Consultant which is complemented by her third level BSC Honours degree educational background. Colleen has a vast range of experience in her career to date, most notably within the hospitality, food & nutrition and particularly the recruitment industry, in which she has a number of years working in both Ireland and Perth Australia. Colleen is an extremely organised, competitive, individual with a passion for ensuring that each of her individual clients and candidate pre-requisites are dealt with in an efficient and satisfactory manner. Colleen likes to spend her spare time keeping fit and spending quality time with her family.
01 244 9520