IT Support Technician – Onsite

  • Job Type: Permanent
  • Location: Dublin South
  • Category: Support, Infrastructure / Database
  • Salary: €35000

IT Support Technician – MAC Expert


We are seeking a highly motivated and skilled IT Support Technician to provide technical support to customers in our TechBar area. The ideal candidate will have excellent customer service skills and a passion for technology. They will be responsible for diagnosing and repairing a variety of technical issues and providing expert advice to customers. We are looking for Mac expertise and knowledge on Windows troubleshooting. Mac expert (desktops, laptops and mobiles)


Key Responsibilities:


  • Aptitude and ability to learn to adapt quickly to new technology and business requirements in a fast paced, dynamic global environment.
  • Troubleshooting a variety of client, mobile and cloud applications office software (Microsoft Office, Google Apps Suite, Browsers, Salesforce, etc.).
  • Hardware provisioning, imaging, troubleshooting, and software installation for laptops (Apple & Dell), desktops (Dell), and corporate owned/BYOD mobile devices (IOS/Android) along with standard peripherals.
  • TCP/IP networking support and troubleshooting of a corporate user and remote user environment with LAN, WAN, and VPN implementations globally.
  • Understanding and adhering to security policies and corporate best practices.
  • Solve complex incidents by applying known documented solutions and processes, taking work items through to completion with minimal direct supervision.
  • Partner with senior members of the team to learn new skills, ask for help, and escalate as needed.
  • Understand all aspects of Salesforce configuration and technical/functional capabilities, including all changes and potential system implications related to ongoing releases
  • Perform all tasks related to the day-to-day operations of several large implementations of Salesforce including managing users, creating and maintaining custom objects and fields, handling bulk data migration, workflows, validation rules, page layouts, and troubleshooting of Apex and integrations
  • Manage a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution
  • Maintain and demonstrate 100% compliance with all written security policies, SOX procedures and change management controls
  • Communicating in different settings and methods including team meetings, conference calls, email, instant messaging, and social media.
  • User and administration of operating systems including Mac OSX/IOS, Windows, and Linux Ubuntu.
  • Training team members in formal and informal settings.
  • Customer and technical support processes.
  • Linux support experience
  • Provide technical support to customers at the TechBar area, including diagnosing and repairing a variety of technical issues.
  • Work with the store team to ensure the TechBar area is well-maintained and stocked with the necessary tools and supplies.
  • Document and maintain accurate records of all repairs and services provided.
  • Always maintain a positive and professional attitude, ensuring that all customers receive the highest level of service.



  • High school diploma or equivalent.
  • A+ certification, or equivalent technical certification preferred.
  • 2+ years of experience providing technical support in a retail or customer service environment.
  • Strong customer service skills, including the ability to communicate technical concepts to non-technical users.
  • Excellent problem-solving skills, with the ability to diagnose and resolve technical issues quickly and efficiently.
  • Knowledge of current Windows and Mac operating systems, as well as mobile operating systems (iOS and Android).
  • Ability to work independently and as part of a team, with a positive and collaborative attitude.

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Ryan Wannenburg

Ryan Wannenburg

I was intrigued by the IT sector as technology is constantly emerging. I learned the ropes so to speak in IT recruitment with Greythorn for 3 years which helped develop a deep understanding of clients needs to secure the best available talent on the market. In 2010, I had an opportunity to join Solas IT Recruitment as a Principal Account Manager in Dublin. Working to my strengths to go above and beyond all expectations for clients and candidates alike, I actively keep myself knowledgeable about emerging and trending technologies especially with the presence of .Net in Ireland. In my spare time (the little I have with 2 young children ) I enjoy F1 and a good BBQ.
01 244 9520