Help Desk Support Technician

  • Job Type: Permanent
  • Location: Dublin South, Dublin City Centre
  • Category: Desktop Support, Infrastructure / Database
  • Salary: Negotiable

Helpdesk Support Technician

The Company

An Irish Software Development company providing Software Solutions to the FMCG industry in Ireland, and across the globe. They have been awarded the ‘Innovation in IT’ Award by the Dublin Chamber of Commerce for several years running as well as being part of one of the fastest growing companies in Ireland. They are also currently building a partner network to distribute software into new international markets across the globe. Our client values their employees and strives to create an engaging and enjoyable working environment that promotes personal growth while working with a leading edge tool-set. To Apply send your CV via the link or call Ryan 012449531 for more info

What they offer:

· Spacious modern office environment, large desks and ample whiteboard installations
· Free car parking
· Full canteen facilities
· Encouragement, guidance and support to those that want to self-improve and up skill
· An active Social Club
· Based in Blanchardstown, Dublin 15)

The Candidate:

  • The Helpdesk Support Technician should have all the following skills and experience:
  • Working Knowledge of .Net development in C# & SQL
  • Previous Helpdesk Support Experience
  • Fluent English both verbal & written
  • Excellent Communication, Literacy and Interpersonal Skills


  • Interact with customers via telephone, e-mail and the web, providing technical support and problem-solving abilities.
  • Provide resolution of Web help-desk customer service requests within a timely manner
  •  Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly
  • Provide in depth Root Cause Analysis to the helpdesk manager for all issues resolved
  • Assist is evaluating new services, processes and technologies introduced at the helpdesk
  • Escalate unresolved issues to implementation team programmers or the Helpdesk Manager as necessary
  • Work with staff to promote, develop, and maintain strong customer service values.
  • Additional projects as required such as preparing system and user documentation testing


If you are interested in learning more about this role and happy to be represented by Solas IT please email me with your CV Alternatively please call me on 00 353 1 2449531

Ryan Wannenburg

Ryan Wannenburg

I was intrigued by the IT sector as technology is constantly emerging. I learned the ropes so to speak in IT recruitment with Greythorn for 3 years which helped develop a deep understanding of clients needs to secure the best available talent on the market, in 2010 I had an exceptional opportunity to join Solas Consulting Group as a Principal Account Manager and working to my strengths to go above and beyond expectation for clients and candidates alike, whilst keeping myself knowledgeable in emerging and trending technologies especially with the presence of .Net in Ireland. In my spare time (the little I have with 2 young children ) I enjoy F1 and a good BBQ.