Help Desk Support Technician

  • Job Type: Permanent
  • Location: Dublin South
  • Category: Desktop Support, Infrastructure / Database
  • Salary: Negotiable

Title

Helpdesk Support Technician

To provide resolution of Web help-desk customer service requests within a timely manner and to demonstrate technical expertise and exceptional customer service skills. This role requires an individual who is highly motivated with a demonstrated ability to work under pressure by handling multiple assignments simultaneously as well as learning new skills and procedures.

To apply for the Helpdesk Support Technician Role, please send your CV to Ryan.wannenburg(a)solasit.ie for more information.

Responsibilities of the Helpdesk Support Technician Role:

  • Interact with customers via telephone, e-mail and the web, providing technical support and problem-solving abilities 
  • Identify, evaluate and prioritise customer’s problems whilst formulating plans of resolution 
  • Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly 
  • Provide in depth Root Cause Analysis to the helpdesk manager for all issues resolved
  • Assist is evaluating new services, processes and technologies introduced at the helpdesk 
  • Escalate unresolved issues to implementation team programmers or the Helpdesk Manager as necessary 
  • Work with staff to promote, develop, and maintain strong customer service values
  • Additional projects as required such as preparing system and user documentation testing 

Required Skills and Experience for the Helpdesk Support Technician Role:

  • Working Knowledge of .Net development in C# & SQL
  • Previous Helpdesk Support Experience
  • Fluent English both verbal & written  
  • Excellent Communication, Literacy and Interpersonal Skills 
  • Live within a commutable distance to Dublin 15 with own transport
  • Knowledge of Food Processing Industries would be advantageous but not necessary

If you are interested in learning more about this role and happy to be represented by Solas IT please email me with your CV ryan.wannenburg@solasit.ie. Alternatively please call me on 00 353 1 2449531

Ryan Wannenburg

Ryan Wannenburg

I was intrigued by the IT sector as technology is constantly emerging. I learned the ropes so to speak in IT recruitment with Greythorn for 3 years which helped develop a deep understanding of clients needs to secure the best available talent on the market, in 2010 I had an exceptional opportunity to join Solas Consulting Group as a Principal Account Manager and working to my strengths to go above and beyond expectation for clients and candidates alike, whilst keeping myself knowledgeable in emerging and trending technologies especially with the presence of .Net in Ireland. In my spare time (the little I have with 2 young children ) I enjoy F1 and a good BBQ.

SOLAS IT RECRUITMENT
4th FLOOR, 18-19 COLLEGE GREEN
DUBLIN 2