Customer Success Analyst

  • Job Type: Permanent
  • Location: Dublin City Centre
  • Category: Business Analysis’s, BA/PM Senior Appointments
  • Salary: Negotiable

Customer Success Analyst

This role is with a rapidly growing eCommerce company. Your clients would be well known household names.

Apply today for more information.

The Role:

  • Generating functional specifications for new system designs & change requests.
  • Work closely with the clients to produce detailed project requirements.
  • Regular travel to meet existing customers and understand their business issues and engagement with potential new customers and understanding their business needs.
  • Advise customers in terms of Operational changes that are required in alignment with the technology rollout.
  • Help produce scope statements/project initiation documents.
  • Plan and manage an engagement from initiation to business as usual.
  • Business Analysis of existing system modules for creating process flow diagrams and Business Documentation of the system.
  • Assisting the technical leads on System Usability and System Improvements.
  • Developing and delivering training material for customers.
  • Working with the IT PMO team to shape the technical roadmap for future products and features based on Market requirements.

 

Experience Required:

  • 3+ years’ experience in similar position.
  • Experience in consulting for the entire lifecycle of a project.
  • Experience scoping, translating, testing and troubleshooting technical requirements and issues.
  • Excellent communication skills with ability to influence and get key issues escalated and resolved.
  • Highly organised, with ability to prioritize and manage multiple customer engagements simultaneously in a high-pressure, real-time environment.
  • Open to travel.
  • Ability to work independently, or within a team
  • Ability to identify business problems & identify solutions.
  • Experience working in an Agile environment.

If you are interested in learning more about this role and happy to be represented by Solas IT please email me with your CV marty.hanley@solasit.ie. Alternatively please call me on 01 255 5302

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Marty Hanley

Marty Hanley

Marty has worked in IT Recruitment since 2013 and really enjoys working with his clients to help them make important hires. He also really enjoys working with candidates taking the next step in their careers by helping them find the perfect role. When he's not working, you can find Marty attempting to play golf.
01 244 9520