Application Support Engineer – .Net / C#

  • Job Type: Permanent
  • Location: Dublin City Centre
  • Category: Microsoft Technologies, .Net
  • Salary: €50000 - €60000

Application Support Engineer – .Net / C#


The Company

An Irish Software Development company providing Software Solutions to the FMCG industry in Ireland, and across the globe. They have been awarded the ‘Innovation in IT’ Award by the Dublin Chamber of Commerce for several years running as well as being part of one of the fastest growing companies in Ireland. They are also currently building a partner network to distribute software into new international markets across the globe. Our client values their employees and strives to create an engaging and enjoyable working environment that promotes personal growth while working with a leading edge tool-set. To Apply send your CV via the link or call Ryan 012449531 for more info.

The Candidate Skills:

The Application Support Engineer should have all the following skills and experience:

  • Working Knowledge of .Net development in C# & SQL – Essential, a technical test will be given at interview stage.
  • 5+ years’ experience previous Helpdesk Support Experience.
  • Level 2/3 Support Experience.
  • Excellent Communication, Literacy and Interpersonal Skills.

Responsibilities:

  • Interact with customers via telephone, e-mail and the web, providing technical support and problem-solving abilities.
  • Identify, evaluate and prioritise customer’s problems whilst formulating plans of resolution.
  • Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
  • Provide in depth Root Cause Analysis to the helpdesk manager for all issues resolved.
  • Assist is evaluating new services, processes and technologies introduced at the helpdesk.
  • Escalate unresolved issues to implementation team programmers or the Helpdesk Manager as necessary.
  • Work with staff to promote, develop, and maintain strong customer service values.

If you are interested in learning more about this role and happy to be represented by Solas IT please email me with your CV ryan.wannenburg@solasit.ie. Alternatively please call me on 00 353 12449531

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Ryan Wannenburg

Ryan Wannenburg

I was intrigued by the IT sector as technology is constantly emerging. I learned the ropes so to speak in IT recruitment with Greythorn for 3 years which helped develop a deep understanding of clients needs to secure the best available talent on the market. In 2010, I had an opportunity to join Solas IT Recruitment as a Principal Account Manager in Dublin. Working to my strengths to go above and beyond all expectations for clients and candidates alike, I actively keep myself knowledgeable about emerging and trending technologies especially with the presence of .Net in Ireland. In my spare time (the little I have with 2 young children ) I enjoy F1 and a good BBQ.
01 244 9520